Strain Guard Strain Guard

Return Policy

Last updated: July 6, 2026

Standard returns. 30-day window. Unused Strain Guard units can be returned within 30 days of delivery for a full refund. Defective units are covered under our 1-year limited warranty.

Return Window

You have 30 days from the date of delivery to request a return for any unused Strain Guard unit. After 30 days, our standard 1-year limited warranty still applies for defective units — see our Terms of Sale.

Return Condition

Returned units should be unused and in their original packaging. If a unit shows signs of installation or field use, we can only accept it under warranty (defect or manufacturing issue). Cosmetic packaging wear from normal shipping is fine.

How to Start a Return

  1. Email sales@strainguard.com with your order number and the reason for return.
  2. We'll reply within 1 business day with return instructions.
  3. Ship the unused unit back to us at the address we provide.
  4. Once we receive and inspect your return (typically 3–7 business days), we'll process your refund within 3 business days.
  5. Refunds appear on your original payment method within 5–10 business days depending on your bank.

Refund Method

Refunds are issued to your original payment method via Stripe. If your original card is no longer active, we'll work with you and Stripe to find an alternate method.

Shipping Costs

We cover the return shipping for defective units and for orders where we made an error (wrong item, damaged in transit, etc.). For change-of-mind returns, the customer covers the return shipping (typically $7-$10 via USPS).

Exchanges

Ordered the 30A but need the 50A (or vice versa)? Email us — we'll help you exchange for the correct model.

Damaged in Shipping

If your package arrives damaged, take a photo of the box before opening it and email sales@strainguard.com within 48 hours. We'll ship a replacement immediately and file a claim with the carrier ourselves.

1-Year Limited Warranty

Every Strain Guard is backed by a 1-year limited warranty against defects in materials and workmanship. If your unit fails during normal use within that period, we will repair or replace it at no charge. This warranty does not cover damage from misuse, modification, or use outside its intended application. See our Terms of Sale for complete warranty terms.

Beta Units

Beta unit purchases carry the same 1-year limited warranty as regular units. If we contact you for optional feedback, participation is entirely voluntary and does not affect your right to return or replace the unit.

Contact Us

Strain Guard LLC
Battle Creek, Michigan
sales@strainguard.com
We reply within 1 business day.